If you’re searching for premium Shopify themes that not only look great but also come with dedicated customization support, Omni Themes is one of the few theme developers that delivers both — combining speed, flexibility, and expert human help tailored to your store.
Omni Themes – Customization services
Why Choose Omni Themes for Theme Customization?
Unlike many theme providers that stop at the download button, Omni Themes continues where others end.
We understand that even the most flexible themes may not perfectly fit every merchant’s vision.
Our customization service bridges that gap — helping you:
Add advanced features or custom layouts without breaking your theme structure.
Improve store performance and user flow tailored to your audience.
Maintain Shopify’s compliance and speed optimization standards while achieving your unique design ideas.
Whether you want a different product layout, special collection filters, or a unique homepage interaction, our developers will craft it directly on your live theme.
How to request the theme customization service?
📩 Email: support@omnithemes.com ↗
📄 Contact Form: omnithemes.com/contact ↗
Our Omni Themes team will respond within 2 hours. Our expert team will examine your requests and provide a quotation or direct solutions to any issues related to your Eurus Theme use within one working day.
How much does the customization service cost?
Customization fees vary depending on the complexity, time, and scope of your request.
There’s no fixed price. However, before any work begins, you’ll always receive a transparent quotation with a clear breakdown of estimated hours and fees – so you know exactly what you’re paying for.
How Our Customization Process Works
01
Request Your Customization
Reach out via our contact form or email with your requirements. We’ll review your request and respond with a detailed solution proposal and cost estimate.
02
Refinement, Approve, and Begin
Development only starts once you approve the plan and quote. This guarantees mutual understanding before we touch your code.
03
Delivery & Post-Support
Once delivered, we continue to test and adjust to ensure everything is perfect. Plus, you receive one month of free support. Extended support is available at a reasonable fee.
What are the terms & conditions of theme customization service?
Omni Themes’ customization service follows fair and consistent policies to protect your store and ensure quality results:
- Customizations are executed exactly according to the agreed scope and quote. Any new or additional requests will be treated as a separate project.
Customization does not include theme installation, which is already free for Omni Themes customers.
During customization, please avoid modifying your theme files yourself. If changes are needed, inform our team first and make a backup of your store.
To perform customization, our developers may need collaborator access to your Shopify store.
You can review Shopify’s collaborator access process here for full details on how collaborator requests and codes work.Customizations are guaranteed only for the specific store we work on.
Applying them to other stores or after major Shopify updates will require a new project.
How can I upgrade my theme without losing customizations?
Since the Eurus Theme is updated every month with new features and improvements, you might wonder what happens when you upgrade your theme after a customization project.
Customizations do not automatically transfer when you upgrade to a newer theme version. Each version of Eurus comes with new files and code structures, so manual migration is required to maintain your previous changes.
Once your store already has custom work, we recommend not upgrading too frequently. Frequent version changes can overwrite your previous code and require re-implementation of your custom features.
If you still wish to upgrade, our Omni Themes development team can help you migrate your customization to the latest version. This ensures your store benefits from new improvements without losing your existing setup.
Please note: if your customization involves complex integrations or deep structural modifications, an extra fee may apply depending on the level of work needed to safely reapply your changes.
FAQ about Customization Services
We can assist with any design, layout, or feature-related adjustments specific to Omni Themes’ products – such as custom sections, filters, bringing a new function or unique user experiences in Eurus Theme.
Timelines depend on your request’s complexity. Simple visual changes might take a few days, while advanced features or integrations can take longer. You’ll receive an estimated schedule with your quote.
Project costs vary by complexity. Our experts carefully review every request to ensure you get the best value:
- We first check if your goal can be met using the theme’s built-in features. If so, we’ll guide you through the process, saving you customization costs.
- If our quote exceeds your budget, please raise your concern. We will consult with you immediately to adjust the scope and find a more affordable solution.
Yes, updating a theme replaces its files. If you upgrade to a new version, customizations will need to be re-applied. Our team can handle this for you upon request.
Absolutely. Many of our most popular features were born from customer customization requests. If we see your idea could help more merchants, we may include it in a future Eurus Theme update.
You can safely grant us access through Shopify’s Collaborator Access feature. When we request access, Shopify will send you a collaborator request code for approval. Learn more here.
We can review it first to assess feasibility. If the code is stable and compatible with our theme framework, we may continue from there. Otherwise, we’ll suggest a cleaner, optimized rebuild.
Each customization applies to one store license only. If you’d like to use it on multiple stores, let’s discuss further for an optimal solution.
Got More Question?
Let us know, if you need some help and didn’t find an answer to your question.
